Frequently Asked Questions

Everything you need to know about shopping with Complement.

What shipping methods do you offer?

We provide standard shipping (3-5 business days) and express shipping (1-2 business days) on all domestic orders. International shipping times vary by location.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Yes, all Complement products come with a one-year limited warranty against manufacturing defects from the date of purchase.

How do I make changes to an existing order?

To change or cancel an order, please contact our support team within 2 hours of placement. Once an order has entered the fulfillment process, changes cannot be made.